Online course: Communication in the 21st Century Workplace

Dates: any time

Duration: 6 hours

Rating: 4.3 / 5.0 out of 1711 ratings (see top rating courses here)

Participating countries: any country

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Organizer: University of California at Coursera


  • FREE
  • $49 with certificate

Communication in the 21st Century Workplace

In today’s fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars



WEEK 1: 2 hours to complete

Communicating With Peers

1.1 Communicating With Peers Part 14m
1.2 Communicating With Peers Part 27m
1.3 Book Chat: Working Effectively with Virtual Teams 9m
1.4 Tips for Effective Virtual Meetings 8m

WEEK 2: 1 hour to complete

Communicating With Your Manager

2.1 Communicating With Your Manager4m
2.2 Interview with Starbucks HQ Manager6m
2.3 Delivering Bad News4m
2.4 Communicating Change Effectively10m

WEEK 3: 1 hour to complete

Communicating With Executives

3.1 Communicating With Executives5m
3.2 Deciphering the Communication Styles of Managers12m
3.3 Persuading Executive Managers8m

WEEK 4: 2 hours to complete

Communicating With Your Direct Reports

4.1 Communicating with Your Employees4m
4.2 Giving Feedback to Your Employees11m
4.3 Book Chat: “Listen Up”7m

Improving your chances to Get a job series

This online course is one of the parts of the series “Improving your chances to get a job”, provided by University of California:

1 Project Management: The Basics for Success
2 Work Smarter, Not Harder
3 Finance for Non-Financial Professionals
4 Communication in the 21st Century Workplace
5 High-Impact Business Writing
6 The Art of Negotiation
7 Fundamentals of Management
10 Career Success Project

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