Online course: Effective Problem-Solving and Decision-Making

Dates: any time

Duration: 5 hours

Rating: 4.4 / 5.0 out of 3311 ratings (see top rating courses here)

Participating countries: any country

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Organizer: University of California at Coursera


  • FREE
  • $49 with sharable certificate

Effective Problem-Solving and Decision-Making

Critical thinking – the application of scientific methods and logical reasoning to problems and decisions – is the foundation of effective problem solving and decision making. Critical thinking enables us to avoid common obstacles, test our beliefs and assumptions, and correct distortions in our thought processes. Gain confidence in assessing problems accurately, evaluating alternative solutions, and anticipating likely risks. Learn how to use analysis, synthesis, and positive inquiry to address individual and organizational problems and develop the critical thinking skills needed in today’s turbulent times. Using case studies and situations encountered by class members, explore successful models and proven methods that are readily transferable on-the-job.

Upon completing this course, you will be able to: 1. Choose and apply appropriate problem solving and decision making processes and methods 2. Identify common obstacles to effective problem solving and decision making 3. Recognize the human variable in problem solving and decision making 4. Assess major conceptual blocks and significant situational challenges 5. Apply concepts to enhancing personal development and organizational performance 6. Explain the key elements of problem solving and decision making and the barriers associated with them





WEEK 1: 1 hour to complete

Introduction to Problem Solving

1.1 Decision Making and Problem Solving in Organizations 10m
1.2 Types of Problems 4m
1.3 Categories of Problem Solving 8m

WEEK 2: 1 hour to complete

Charts and Diagrams

2.1 Pareto Chart 7m
2.2 Cause and Effect Diagram 3m
2.3 Histograms 9m

WEEK 3: 1 hour to complete

Decision Making Methods

3.1 Group Decision Making 12m
3.2 Decision Methods 6m
3.3 Consensus and Ethical Decisions 11m

WEEK 4: 2 hours to complete

Implementing Decisions

4.1 Basing Decisions on Information 11m
4.2 Control Charts 12m
4.3 Implementing Decision Results 14m

Improving your chances to Get a job series

This online course is one of the parts of the series “Improving your chances to get a job”, provided by University of California:

1 Project Management: The Basics for Success
2 Work Smarter, Not Harder
3 Finance for Non-Financial Professionals
4 Communication in the 21st Century Workplace
5 High-Impact Business Writing
6 The Art of Negotiation
7 Fundamentals of Management
10 Career Success Project

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