Online course: Management Skills: New Manager Training in Essential Skills

Dates: any time

Duration: 11 hours

Rating: 4.4 / 5.0 out of 6676 ratings (see top rating courses here)

Participating countries: any country

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Organizer: Lawrence M. Miller, Institute for Leadership Excellence

This course includes:

  • 11 hours on-demand video
  • 13 articles
  • 27 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of completion

Cost: €15 *

* Regular price is €130. Reduced price is visible when you come to the site first time. Use an incognito or private browser tab if a price is not visible, or wait for a promotion sale the 9 times a year: January (New Years Promotions and End of month 3-day flash sale), February (Valentines sale), March (Buy more, Save more), April (Own Your Education), May (Mother’s Day), August (Back To School), November (Black Friday & Cyber Monday), December (‘Nikolaus’ Christmas season).

Management Skills: New Manager Training in Essential Skills

Most new managers have the technical skills to succeed. What they often lack is the skill of managing, motivating and developing their employees. This course will provide those skills that are essential to your success as a manager.

This course is organized around three critical blocks of skills: First, managing and motivating individuals; second, leading high performing teams; and third, engaging their people in the continuous improvement of work processes. If a you can master these skills your success is virtually guaranteed.

The lessons in this course are strongly influenced by the instructor’s extensive background in lean management and in developing high performing teams. The course is ideally suited for new managers in companies wanting to develop lean culture. It is also perfect for young entrepreneurs who are just beginning their journey as managers. The instructor has 45 years of experience training managers and building a culture of teamwork at companies like Honda, Shell Oil, Corning, Honeywell and many others.


This course is structured to facilitate the relationship between the new manager and a coach. There are thirteen exercises that ask the student to put the lessons to work with their team or practice with their coach. The instructor employs an “action-learning” model, recognizing that the best learning occurs from applying the lessons to the student’s real work situation, and from receiving feedback from a coach. It is intended as a comprehensive model and curriculum for new managers.

Recognition and Celebration:

When you complete this course, you will receive a certificate of completion from Udemy. However, this is a demanding course and you are asked to demonstrate competence in managing people, teams and processes. The instructor believes that you deserve more recognition. If you complete the assignments and send a portfolio of completed assignments to the instructor you will be recognized with a Green Belt certification by the Institute for Leadership Excellence; and, the author will send you ebook copies of his three most recent books on coaching, team leadership, and developing lean organization and culture. You deserve it!

Note: this course duplicates much of the material in the instructor’s popular Team Leadership course. However, there is new material for new managers on employee discipline, communication and conflict resolution. In this course the instructor speaks to the needs and experience of newly promoted managers and entrepreneurs.

I recently received the following message from one of my students who just completed this course:

“Good morning Larry. I just finished your course and I did leave a review but just wanted to message you, to tell you, thank you for the course. I mentioned on the review but the company I work for went from a complete zoo to a respectable place to work in just under 2 months and it was mainly because of this course and your info. People have complemented me on the great job I have been doing and I do owe it to you so thank you! I will be doing your other course and you should continue doing more courses because you are a great teacher!” Kevin Mohammed

Who this course is for:

  • New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes.
  • Any manager wanting to improve their people management skills.

What you’ll learn

  • Motivate your employees and create high engagement and empowerment.
  • Provide specific job training for your team members..
  • Lead teams to become high performing teams engaged in continuous improvement.
  • Understand and develop “lean management” problem-solving and process improvement.
  • Resolve conflicts with others and among team members.


There are no requirements for this course other than the desire to become a highly successful manager.


What is Management, Leadership and Process?
The Heart of the Matter: Values and Culture
Values Worth Considering
Management Essentials – Exercise 1
The Essential Skills
Essential Horizontal Communication
Essential Vertical Communication
Delegation and Assigning Tasks
Stay Safe! Stay in Bounds!
Exercise 2: Build a Communication Matrix
Communication, Boundaries and Delegation
A Model for Basic Skills Training
An Example of Skill Training
Exercise 3: Create a Skill Development Plan
Developing Employee Skills
The Power of Purpose
Social Motivation and Creating The Bonds of Trust
Motivation and Organization Life Cycles
Situational Motivation
Stimulus Control – The Power of the Environment
Keys to Effectiveness
Keys to Intrinsic Motivation
Exercise 4: Develop a Plan to Improve Situational Motivation
Motivating Your Team Members
The Manager’s Role as “Coach”
Coaching and Self-Awareness – Are You “Stu?”
Body Language – Attending
Asking Open-Ended Questions
Reflecting or Rephrasing
Expressing Empathy
Using Silence
Brainstorming Together
Exercise 5: Coaching and Communication Skills
Coaching and Communication Skills
Giving Feedback
Receiving Feedback
Feedback Exercise Exercise 6
Justice and the Meaning of Discipline
The Process of Discipline
Solving Behavior Problems
Standard Work
Leader Standard Work – Setting the Example
Exercise 7: Discipline and Self-Control
Discipline – Justice, Discipline and Self-Control
Teams – The Foundation of Organization
Defining Your Team Structure
Stages of Team Development
Writing A Team Charter
Roles and Responsibilities on A Team
The Agenda
Leading Teams
Exercise 8: Team Formation and Organizaton
Team Facilitation – Why It Matters!
Team Facilitation Skills – 1
Team Facilitation Skills 2
The Enron Story and the Abilene Paradox
Clarifying Decision Styles
How To Gain Consensus
Team Facilitation
Principles of Conflict Resolution
A Model of Conflict Resolution
Conflict Resolution: Debate or Dialogue?
Conflict Resolution: Behavioral Characteristics of Debate or Dialogue
Conflict Resolutions
Exercise 9: Conflict Resolution
Developing Your Team Scorecard
The Balanced Scorecard
Targets, Goals and Objectives
MBO & Self-Control
Exercise 10: Keeping Score and Goal Setting
Keeping Score and Goal Setting
Root Cause Analysis
Plan-Do-Check-Act Problem Solving Model
A3 – Lean Problem Solving
The Skills of Brainstorming
Exercise 11: Solving Problems
Solving Problems, Improving Performance
What Are Processes and Capabilities?
Listening to Your Customer
Exercise 12: Know Your Customer’s Requirements
Defining Your Process
Mapping Your Work Process
Eliminating Waste from Your Process
Eliminating Management Waste
Reducing Variances and Variability
Improving Your Process
Exercise 13: Eliminating Waste
Summary, Certification and Celebration!