Online course: Managing Social and Human Capital (part of a long term online programme: Business Foundations)

Dates: any time

Duration: 7 hours

Rating: 4.5 / 5.0 out of 2000 ratings (see top rating courses here)

Participating countries: any country

Apply hereApplication form

Organizer: University of California at Coursera


  • FREE
  • $49 with sharable certificate

Managing Social and Human Capital

People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don’t get the training they need to make good management decisions. Now, award-winning authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you’ll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.




WEEK 1: 2 hours to complete

Motivation and Reward

In this module, you’ll learn how motivation affects an individual’s performance and how to use that motivation to drive performance. You’ll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you’ve learned to best motivate, hire, and evaluate your employees.

Professor Cappelli and Professor Useem Introductions
Course Overview
Motivation: The Agency Theory Examples
Designing Incentive Systems
Managing Performance

WEEK 2: 2 hours to complete

Tasks, Jobs, and Systems of Work

This module is designed to teach you the difference between a task and a job. You’ll learn how jobs are historically designed, and you’ll explore some of the drawbacks related to past work systems. You’ll also learn how job design has been influenced by engineering and psychology. Finally, you’ll look at real world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you’ll understand how jobs and systems of work have evolved to improve employee performance and productivity.

Tasks vs. Jobs
How to Design Jobs
Drawbacks and Rethinking Job Design
Engineers and Psychologists: A Battle for Designing Job
Lessons from the Japanese and US Auto Industries
Systems of Work

WEEK 3: 2 hours to complete

Making Good and Timely Management Decisions

In this module, you’ll learn how to make good and timely management decisions. Through several real-world examples, you’ll see how leaders create and build a decision making mindset. You’ll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.

Good and Timely Decisions
Making a Good and Timely Decision
US Examples
Fighting a Fire
After Action Review and Summary

WEEK 4: 2 hours to complete

Designing and Changing the Organization’s Architecture

This module was created to describe the influence of an organization’s architecture on management and its team’s performance. You’ll explore how inequity fosters disparity among employees and can inhibit a company’s success. You’ll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module you will be able to identify key steps in which you can lead change within your organization.

Designing and Changing Architecture
Performance: Pay and Promotion
Organizational Design
David Pottruck and Charles Schwab Example
Managing People
Manager’s Template for Human and Social Capital

Long term online programme Business Foundations

This online course is one of the parts of long term online programme Business Foundation, provided by University of California:

Introduction to marketing 4.8 9811
Introduction to Financial Accounting 4.7 6431
Managing Social and Human Capital 4.5 2000
Introduction to Corporate Finance 4.6 4467
Introduction to Operations Management 4.5 2182
Wharton Business Foundations Capstone 4.6 260